Support Plans
ICT4Education Support Levels
There are 4 levels of Support Plan available: Standard, Pro, Premium, and Premium+. Choose the plan that provides the features that best suit you.
Standard
✓ Remote Management & Monitoring (Servers & Admin)
✓ Unlimited Helpdesk — Call Logging & Tracking
✓ Helpdesk — Remote Support Critical (Fix)
✓ Housekeeping Visits — 0.5 Day/Month
✓ Disaster Recovery Planning (DRP)
Most Popular
Pro
✓ All Standard features
✓ Asset Management — Organisation & Tracking
✓ Helpdesk — Remote User Support (Fix)
✓ Housekeeping Visits — 0.5 Day/Fortnight
✓ Installations of End User Devices*
✓ SIP Report with Annual Review
✓ Disaster Recovery Planning (DRP)
Premium
✓ All Pro features
✓ RMM — Pro + Teaching Staff
✓ Housekeeping Visits — 0.5 Day/Week
✓ Critical Incident Cover (on-site)
✓ ICT Management Meeting — Annual
Premium+
✓ All Premium features
✓ RMM — All Devices
✓ Housekeeping Visits — 1 Day/Week
✓ Full Onsite Callout
✓ Project Management Services*
All plans include the First Year Free on a 3-year contract. Prices are tailored to your school — request a personalised quote.
*Subject to Terms and Conditions
